Williamstown, NJ - May 28, 2014: COPS Monitoring, a leading provider of nationwide wholesale monitoring and dealer services, enhanced its mobile edition of subscriber access by introducing "Grouped Access," which allows alarm end users to view and manage multiple accounts from their smartphones at once.
Before its availability on the mobile edition called MPower Me - Jim McMullen, President and COO of COPS Monitoring explains the popularity of the Grouped Access feature on the tablet and computer versions. "Our dealers tell us that customers who have both a residential and business system and those with multiple homes really appreciate the ability to view both of their accounts without having to logout and back in again," he said. "We also have dealers that service chain accounts with hundreds of systems combined under Grouped Access so their customers' regional and corporate staff can stay on top of the activity for their entire account base from a convenient interface."
In addition to providing the ability to view account information, detailed alarm history, and call the central station or servicing dealer with a single touch, MPower Me smartphone access arrives with a new timesaving feature that gives customers the ability to place up to five accounts on test at the same, which provides a particular convenience to those customers who manage multiple systems across several buildings within a single complex.
Enhances Dealer Image
MPower is not only branded with the Dealer's logo, the entire product is also color-matched giving each dealer the ability to offer customers access with a unique custom look to their entire base.
MPower is compatible with any account monitored by COPS, regardless of age, manufacturer, or transmission format and does exactly what the name suggests: it empowers alarm end users by giving them information and control when and where they need it. Unlike most home control apps from major panel manufacturers that simply notify customers of alarms and other events, MPower Me also includes the information that resides on the central station automation software such as the details of the phone calls made and people contacted during event handling.
MPower Me increases the value customers derive from their alarm systems and delivers the peace of mind that can improve customer satisfaction, retention, and increase referral sales. For more information, http://copsmonitoring.com/mpowerme.