Telecom alarm communications errors reduced by industry group

Jan. 27, 2016
The program, which requires transmissions be sent over the alarm industry’s new telecom network, is built to avoid VoIP issues

Bay City, MI, -- January 27, 2016 – In January 2016, DICE Corporation and other industry leaders began implementing the Alarm Industry Error Reduction Program built by to reduce VoIP communication errors plaguing the industry. With over 250,000 cloud alarm center accounts, DICE began deployments to our alarm center clients in early 2016.

The program, which requires transmissions be sent over the alarm industry’s new telecom network, is built to avoid VoIP issues. Working in tandem with the new network built by for legacy alarm panels, this network allows legacy alarm panels to function in today's new telecom network. The reporting system being added also advances correction and location error reporting identification beyond anything the industry has had before.

The network first removes VoIP issues due to its interconnection with over 17,000 central offices in the U.S., allowing the alarm signal to travel to its receiver on its network without being touched by cheaper oversubscribed carriers. Second, if there is an issue, the report identifies the subscriber’s phone company and what was wrong with the transmission. then uses this information to place a trouble ticket into the telecom network for repair. began deploying the new network in early 2015 for one of the largest alarm companies in the U.S. and found many issues with the telecom network that it has corrected at the tandem or central office level. is currently handling millions of signals from almost all 17,000 central offices in all 50 states and most of Canada, seeing few remote issues with communications, most of which are panel issues and last mile installation issues.

One well-respected alarm company owner (who did not want to be identified) said he was worried about his business as he saw client fire panel communication worsening. It was clear he wasn’t dealing with the same telecom system as before. not only cleaned up his panel communications but also identified issues with sites and panels that he was able to see.

DICE is expected to surpass one million accounts in our cloud center by 2017, hosting many alarm industry key providers. “Our goal is to help reduce a number of communication errors while providing IPtelX identification regarding who is not compliant with the new alarm industry signal network so that issues can be resolved if there are any remaining,” Jordan Dice, President and CEO of said. “What we find many times now is that errors on this new alarm signal network are panel issues or last mile-type issues with the premises phone line,” Jordan said.

Cliff Dice, CEO of DICE Corporation, says some of his most skilled telecom engineers built the alarm signal network for some of the industry’s largest alarm companies and one of the buying consortiums in the alarm industry to be used by association members, resolving the sunset to the alarm panels.

DICE is a leader in eliminating telecom VoIP issues, helping to perfect the network using our telecom programming resources out of the company’s alarm industry PBX switch group. DICE is also one of the leading suppliers of PBXs in the alarm industry with our enterprise alarm automation software. 

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