Gain Support by Showing Security's Time to Response

Oct. 27, 2008
Get the support of business management by proving how security department staffers are the true first responders at your organization

Objective: To inform your constituents that security is able to respond most quickly to emergency calls from within the company, thereby saving lives.

Results Sought: Demonstrating the value of a professional security presence can help you convince management to maintain support for high standards of competence and training for in-house security staff.

Where is the data? If you follow a disciplined incident-logging process, your logs will provide all the essential timelines of incident response by on- and off-site resources. Training programs will confirm the competencies of security response personnel.

Risk Management Strategy : We hear a lot about first responders. In the proactive security organization, our security operations teams are the ones that get the initial emergency call and move to assess it and respond from within. Is your organization up to the test of that call?

We live in risky times, and our facilities require an integrated approach to physical security, life safety and business continuity. The effectiveness of well planned, state-of-the-art technology is lost in low-bid guard force contracts. Businesses increasingly are unable to rely upon public safety organizations to respond quickly to calls for service. Management needs to understand that response times and the competence of security personnel may mean the difference between life and death; between protracted downtime and quick recovery; and between costly liability and safety from litigation.

In a specifically focused or larger management update briefing, a slide of this metric demonstrates the benefits of an effectively trained and deployed security operations team. This slide clearly shows the gaps between on-site and off-site response.

George Campbell is emeritus faculty of the Security Executive Council and former CSO of Fidelity Investments. His book, Measures and Metrics in Corporate Security, may be purchased through the Security Executive Council Web site, The information in this article is copyrighted by the Security Executive Council and reprinted with permission. All rights reserved.