ADT Security Services has introduced NaviStor 7.0, a major upgrade to its Retail Expert suite of business intelligence solutions. Already in 2008, NaviStor's rich features and proven fast payback in improved shrink and efficiency have prompted five new North American customers to deploy it in their operations. In addition, significant pilots are underway at a major Latin American retailer as well as at a large South African retailer.
NaviStor 7.0 feature enhancements and benefits include:
• Immediate transaction information in customizable and flexible formats that gives users the ability to identify unusual or suspicious activity more quickly and make needed operational adjustments or changes.
• Daily alerts of any exceptions in transaction data patterns by individual employee cashiers that inform management of high-risk activities, so they can respond more quickly with corrective action.
• Targeted Key Performance Indicators (KPIs) that let store managers sort, filter, rank and score their KPI data, so they can quickly and easily identify operational areas needing attention and improvement.
Leading North American retailers across all retail segments such as CVS/Pharmacy, Rite Aid Pharmacies, Kohl's, Big Y and Toys R Us are long-time users of NaviStor and other Retail Expert solutions. In fact, CVS/Pharmacy achieved a return on investment (ROI) in less than 12 months.
Cathi Langley, director of Loss Prevention Analytics for Rite Aid Pharmacies, a U.S. chain with more than 5,000 stores, said, "NaviStor not only has made a positive financial impact on shrink and profits at our company, but also has helped to improve procedures and compliance, while giving us the performance criteria for store comparisons."
According to Walter Palmer, president and chief executive officer of PCG Solutions, a major industry consultant, retailers need operational insights that go beyond reporting what they lost to shrink or inefficiencies. "They need actionable intelligence that helps them prevent loss and implement operational changes before store performance and profits are impacted," he said.
This new software release builds upon ADT's already robust product offerings by integrating business intelligence with in-store investments in such solutions as electronic article surveillance, video surveillance and people counting, according to Jeffrey Bean, vice president ADT North American Retail Sales and Operations.
"With Retail Expert NaviStor 7.0, we are introducing new features and capabilities that our customers have requested, including their needs for integrated and intelligent solutions," said Bean, "These enhancements will help them realize their financial and operational goals faster by providing a more predictive and proactive approach to loss prevention and operational efficiencies."
