debuts 'Smart Signal' emergency signaling feature

Jan. 29, 2019
New feature enables subscribers to verify or cancel alarms within the mobile app

As part of an effort to provide faster emergency response and also reduce false alarms, on Sunday unveiled Smart Signal, a new emergency signaling feature within the company’s app that enables subscribers to communicate critical information directly to their monitoring station.

Using the app, property owners can now trigger a panic alert notifying their monitoring station that they need help at their home or business. They can also verify an alarm event to expedite emergency response, or cancel a false alarm from anywhere.

“Professional monitoring is fundamental to a security system,” said Dan Kerzner,’s Chief Product Officer. “Smart Signal is the latest way in which the platform extends that value so subscribers can quickly and easily activate assistance from their monitoring station during a wide range of life safety emergencies.”

During an alarm event, the mobile app now displays two persistent buttons that enable property owners to either verify or cancel the alarm.

Holding the Alarm Verify button quickly confirms the emergency, enabling the monitoring station to expedite their response. Holding the Alarm Cancel button signals to the monitoring station that it’s a false alarm. The buttons remain “pinned” to the top of the app as the subscriber scrolls downward, enabling them to review their video feeds or image sensor pictures before responding.

Smart Signal also includes In-App Panel Panic. By selecting and holding the Panel Panic button in the app, subscribers can send a panic signal to their monitoring station from the security panel, which ties the signal to their property location. A Silent Panic option is available for every security panel integrated into the platform. Audible Panic (which also triggers the panel’s siren), as well as Fire, Police and Medical panic options are available depending on the security panel type.

“We are thrilled with Smart Signal because it gives us another feature that differentiates our smart security solutions and adds value to the professional monitoring service,” said Kirk Brundage, General Manager of Link Interactive. “Our customers want to do everything from their mobile app, and this unique feature from puts more control and protection at their fingertips. Because it’s a free upgrade, it gives us a chance to show our existing customers how their service gets smarter and more secure over time.”

Availability and Activation

Smart Signal is available now. Subscribers should contact their service provider to request Smart Signal. Monitoring stations and service providers should email [email protected] to learn more about activating Smart Signal for their accounts.