As part of an effort to provide faster emergency response and also reduce false alarms, Alarm.com on Sunday unveiled Smart Signal, a new emergency signaling feature within the company’s app that enables subscribers to communicate critical information directly to their monitoring station.
Using the Alarm.com app, property owners can now trigger a panic alert notifying their monitoring station that they need help at their home or business. They can also verify an alarm event to expedite emergency response, or cancel a false alarm from anywhere.
“Professional monitoring is fundamental to a security system,” said Dan Kerzner, Alarm.com’s Chief Product Officer. “Smart Signal is the latest way in which the Alarm.com platform extends that value so subscribers can quickly and easily activate assistance from their monitoring station during a wide range of life safety emergencies.”
During an alarm event, the Alarm.com mobile app now displays two persistent buttons that enable property owners to either verify or cancel the alarm.
Holding the Alarm Verify button quickly confirms the emergency, enabling the monitoring station to expedite their response. Holding the Alarm Cancel button signals to the monitoring station that it’s a false alarm. The buttons remain “pinned” to the top of the app as the subscriber scrolls downward, enabling them to review their video feeds or image sensor pictures before responding.
Smart Signal also includes In-App Panel Panic. By selecting and holding the Panel Panic button in the Alarm.com app, subscribers can send a panic signal to their monitoring station from the security panel, which ties the signal to their property location. A Silent Panic option is available for every security panel integrated into the Alarm.com platform. Audible Panic (which also triggers the panel’s siren), as well as Fire, Police and Medical panic options are available depending on the security panel type.
“We are thrilled with Smart Signal because it gives us another feature that differentiates our smart security solutions and adds value to the professional monitoring service,” said Kirk Brundage, General Manager of Link Interactive. “Our customers want to do everything from their mobile app, and this unique feature from Alarm.com puts more control and protection at their fingertips. Because it’s a free upgrade, it gives us a chance to show our existing customers how their service gets smarter and more secure over time.”
Availability and Activation
Smart Signal is available now. Subscribers should contact their service provider to request Smart Signal. Monitoring stations and service providers should email [email protected] to learn more about activating Smart Signal for their accounts.