City of Lubbock Repeals Alarm-Permit Ordinance Amid Public Backlash

Lubbock’s repeal of its short-lived alarm-permit ordinance has reignited debate over how cities should balance public accountability, false-alarm reduction and perceptions of policing for profit.
Nov. 7, 2025
4 min read

Key Highlights

  • The Lubbock City Council repealed its alarm-permit ordinance on Nov. 4 after public backlash, and police are issuing refunds.

  • SIAC Executive Director Steve Keefer says registration fees, when clearly explained and limited to costs, support effective false-alarm management.

  • Keefer says accountability should target chronic offenders, with collaboration and enhanced verification reducing false dispatches.

LUBBOCK, Texas — The Lubbock City Council has voted to repeal a recently enacted alarm-system permit ordinance following strong public opposition, prompting the Lubbock Police Department to announce refunds for residents who had already paid the new fees.

The ordinance, approved earlier this year, would have required all residents and businesses with monitored alarms to obtain an annual permit costing $50 — or $25 for seniors — and mandated that alarm companies make two calls to the homeowner before requesting a police response.

According to a Lubbock Lights report, Police Chief Seth Herman said the intent of the ordinance was never to raise revenue but to improve accountability and reduce the number of false alarms, which the department said total between 9,000 and 14,000 responses each year. Critics argued the fees amounted to an unnecessary charge for police service already funded by taxes.

With the November 4 repeal, the city reverted to its previous policy, which requires a permit only after three false alarms or one false robbery alarm within a year.

SIAC outlines best practices for alarm management

Steve Keefer, Executive Director of the Security Industry Alarm Coalition (SIAC), tells SecurityInfoWatch the case in Lubbock differs from most cities where alarm-registration programs have been implemented.

“The situation in Lubbock is unique because registration and registration fees have not been controversial in other communities when explained in the context of the proven benefits of the Model Ordinance that Lubbock police are recommending,” he said.

The Model Ordinance, developed by SIAC in collaboration with the International Association of Chiefs of Police (IACP) and other law-enforcement groups, is a standardized framework used by municipalities nationwide to reduce false alarms through user registration, tiered fines for repeat offenders and enhanced verification procedures.

Keefer stated that registration allows public-safety agencies to identify those responsible for alarm systems and maintain communication with alarm users. “The associated fees — typically modest and capped by state law — help cover administrative costs of managing permits, tracking false alarms and enforcing compliance,” he said. “All alarm users, whether commercial or residential, should pay these nominal permit fees. They are the cornerstone of sound alarm management.”

Kermit Mulkins, generated by Shutterstock/Adobe Firefly AI
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He added that accountability should be directed toward those responsible for repeated false alarms.

“A tiered approach of fines and penalties can be applied after a certain number of ‘free responses,’” Keefer said. “The vast majority of alarm users have no more than one false alarm in a twelve-month period, meaning this approach targets only chronic abusers.”

The Lubbock experience underscores how public communication, ordinance design and collaboration between law enforcement and the alarm industry can affect community acceptance of false-alarm management policies. Keefer said similar programs have succeeded elsewhere when the benefits are clearly explained and fairness is built into enforcement.

Collaboration key to reducing false alarms

Keefer pointed to Enhanced Call Confirmation and user education as additional tools that reduce false dispatches before police are called. He said alarm providers and central monitoring stations further reduce incidents through internal reviews of dispatch data and ongoing collaboration with law enforcement.

“SIAC has provided the Lubbock Police Department with additional background materials that can be shared with the public and City Council,” Keefer said, referencing a 2022 study by Dr. Joe Kuhns of the University of North Carolina at Charlotte. The study analyzed programs in Charlotte, Atlanta, Marietta, Ga., and Montgomery County, Md., finding that the Model Ordinance significantly reduces false alarms while preserving police response.

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The Security Industry Alarm Coalition (SIAC) works with law enforcement agencies and alarm associations nationwide to promote effective alarm management policies that reduce false dispatches while maintaining strong police partnerships and public safety.

Keefer said coordinated communication between law enforcement and the alarm industry could help strengthen public understanding of their shared objectives. He noted that a joint message from both sides would reinforce that the partnership already exists and continues to work toward common community goals.

“In short, registration is not a revenue mechanism; it is a management tool that supports community policing,” Keefer said. “By adopting the proven model used successfully nationwide, Lubbock can strengthen public safety, reduce unnecessary calls for service and maintain a balanced, cooperative relationship between law enforcement, the alarm industry and the community.”

About the Author

Rodney Bosch

Editor-in-Chief/SecurityInfoWatch.com

Rodney Bosch is the Editor-in-Chief of SecurityInfoWatch.com. He has covered the security industry since 2006 for multiple major security publications. Reach him at [email protected].

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