Colorado Springs, CO – Bold Technologies, a leading provider of alarm monitoring and PSIM software, is pleased to announce the official release of ManitouNEO, a new upgrade of our flagship Manitou software platform.
ManitouNEO was designed to meet the changing needs of the modern central station. The updated user interface is now web-based and accessible from a variety of compatible devices. Remote users can access the system through their existing laptops, tablets, and/or smartphones, which eliminates the need to purchase new equipment and makes it easier for dealers and technicians to access accounts in the field. ManitouNEO also features 64-bit architecture for distinctly faster processing.
Several new features of ManitouNEO were developed to streamline central station activity. A new, customizable Dashboard displays essential system conditions such as the alarm queue, recent alarm customers, and signal status counts; the information can be displayed on a large screen in the monitoring center, or easily viewed by management on a mobile device. The new Customer Wizard takes data entry through a step-by-step process to reduce errors and ensure critical information is not overlooked. The improved Video Control Center (VCC) integrates alarm handling and video into one system for efficient monitoring. The ManitouNEO VCC will support all existing and audio formats and has been updated to support a complete integration with I-View Now’s cloud-based video verification system.
Manitou was the first automation software to introduce the concept of Action Patterns to deliver step-by-step instructions on how to handle an alarm, which saves time and ensures operator consistency. With ManitouNEO, Enhanced Action Patterns have been upgraded to use “if/then/else” logic and look at account history to determine the proper workflow. The Enhanced Action Patterns can also run SQL statements and execute external programs. For example, in the event of a low battery alarm, ManitouNEO can look in history, and if there has been an A/C Power Fail on that account in the past three hours, the system simply logs the low battery alarm versus presenting to an operator. If there was not a recent A/C Power Fail, ManitouNEO opens the service ticket application.
ManitouNEO is a free upgrade for all current Manitou users. For more information, please visit www.boldgroup.com or call 800-255-BOLD.
About Bold Technologies
Bold Technologies is a leading provider of alarm monitoring and PSIM software. For over three decades, we have been a leader in contemporary alarm monitoring by introducing faster and more sophisticated software innovations. Our flagship product, ManitouNEO, is a fully expandable, award-winning, web-based platform. With installation available on-premises or in a hosted, Cloud-based environment, and open standards for easy integration of new technologies, ManitouNEO increases efficiency, profitability and security for our customers. Bold Technologies is a privately held company with US offices in Colorado and Texas, and a European office in Valencia, Spain. For more information on Bold Technologies, visit www.boldgroup.com or call 1-800-255-BOLD.