WILLIAMSTOWN, NJ – April 28, 2020: COPS Monitoring, the largest provider of wholesale professional alarm monitoring services in North America, announced today the promotion of Juergen Henry to Assistant Vice President of Operations.
As Assistant Vice President of Operations, Juergen's primary role will be to provide direction and individualized support to the operations managers at each of COPS' six locations to ensure continued commitment to the high standards that has made COPS Monitoring a leader in its field.
"As we approach 4 million monitored accounts and grow our staff to 1,000 employees and beyond, it's critical that we continue to pay close attention to the fundamentals," said COPS Monitoring's president Jim McMullen. "When possible, our goal is to promote within to reinforce both the breadth and the depth of our leadership. Juergen brings with him to this new position a rich history with COPS, and an impeccable work ethic that will surely benefit our company, our dealers, and their monitored customers."
Juergen began his security industry career 10 years ago in an entry-level position in COPS' Florida monitoring center. Through his hard work and dedication to COPS' mission of being the leader in professional monitoring services, Juergen moved through the ranks quickly and was promoted in 2014 to Operations Manager of COPS' second-largest monitoring center in Lewisville, Texas. There, Juergen was able to draw on his intensive education at COPS and also the mentoring skills he relied on as a former high school football coach to grow the staffing in COPS' Texas facility by over 400% while improving employee retention rates.
"I am extremely excited and profoundly grateful for my new promotion," explained Juergen. "I honestly didn't think companies like COPS still existed. Our foundation of 'people helping people' applies to more than just the dealers we serve and customers we help protect; COPS also places a high value on its employees and continually invests quite a bit of time and energy back into our team and our operations and I'm honored to be a part of its executive team.”