Ontic’s Dispatch capability integrates guard response and coordination workflows into a unified system of record, connecting real-time activity with incidents and investigations across the security operation.
Ontic has introduced Ontic Dispatch, a response management and coordination solution designed to bring physical security response into a unified system of record for enterprise security teams.
The new offering integrates guard dispatch and response workflows directly into the Ontic Platform, where organizations already manage intake, incidents, investigations and intelligence. In an announcement, the company said the launch addresses longstanding challenges in physical security operations, where response activities are often handled through disconnected tools such as spreadsheets, radios and legacy dispatch systems.
According to the announcement, many organizations operating global security operations centers are seeking platforms that connect detection, response and investigation, but dispatch capabilities have traditionally remained siloed. This fragmentation can limit visibility into responder availability, response status and overall performance, particularly during high-volume incidents.
Connecting response to the broader security workflow
Ontic Chief Product Officer Nitin Navare explained security leaders are often asked to explain what happened during an incident and how quickly teams responded, but gaps in documentation and coordination can make those answers difficult.
“Ontic Dispatch captures response activity as it happens and connects it directly to incidents and investigations, giving teams the defensible data and documentation they need to strengthen operations over time,” he added.
By embedding dispatch into the broader platform, security teams can document actions in real time, manage response workflows more effectively and generate operational insights from response data, according to the announcement.
Real-time coordination and performance tracking
With Dispatch, the company said enterprise security teams can manage multiple live and scheduled responses from a single dashboard while coordinating responders in real time. The system also captures structured, time-stamped documentation as events unfold to support compliance efforts and reduce legal risk.
Additional capabilities include linking dispatch activity directly to incidents and investigations without duplicating data, as well as tracking service-level agreement performance across teams, shifts and locations.
Ontic said the result is improved visibility into operations and a shift away from fragmented tools toward a connected system of record for physical security response.