Heather Shoemaker is chief executive officer and founder of Language I/O, an AI-enabled translation platform providing multilingual customer support over email, article and chat translation in more than 150 languages. Shoemaker is the mastermind behind Language I/O’s core technology, which eliminates expensive, time-consuming neural machine translation training by dynamically selecting the NMT engine that best translates content while imposing company-specific terminology onto any engine integrated into the cloud solution.