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Adoption of EMV cards among consumers and the availability of personal information via social media and data breaches have made contact centers a prime target for fraud, which is poised to increase in coming years. According to research firm Aite Group, by 2020 U.S. account takeovers losses enabled by contact centers will reach $775 million, a 97 percent increase since 2015.
Third-Party Providers

Idology releases solution to protect against contact center fraud

July 7, 2017
ExpectID Call Verification utilizes real-time mobile carrier data to quickly and safely greenlight legitimate callers

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