This article originally appeared in the May 2022 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter.
After a COVID hiatus, the Electronic Security Expo ESX) is set for June 14-17 in Ft. Worth, Texas. Always known for its vast education opportunities for alarm and security providers, this year’s sessions are no exception. Here are some of the highlights:
OpenXChange Breakfast (Main Stage, 8-9 a.m.): Security Business and SecurityInfoWatch.com welcome ESX attendees as the media sponsor for this interactive panel discussion that will identify disruptive technologies and emerging trends to pinpoint opportunities and challenges likely to impact alarm and security companies, as well as the industry at large.
Navigating a Tight Labor Market (9:15 a.m.): Learn why it is critical to track employee turnover and its root causes; the potential long-term effects of paying top dollar; remote working scenarios; building culture; and more.
5 Factors to Enter the Multifamily Market (10:30 a.m.): 84% of property managers of Multi-dwelling Units (MDUs), such as apartments and condos, intend to install internet-connected smart home devices in the next 12 months. Learn their motivations and important factors in this emerging vertical.
Keynote by Dr. Ivan Joseph (11:45 a.m.): This energizing and motivational talk will reveal the secrets Dr. Joseph uses to help individuals and teams reach goals they never thought possible. Attendees will gain self-confidence and a renewed belief in themselves.
ESX Innovation Awards (2 p.m.): A panel of integrator judges will present the awards to products and services that offer significant growth opportunities to integrators and monitoring centers.
Counterpoint Session (3 p.m.): Join Security Business editor Paul Rothman, who will moderate a point/counterpoint session on the DIY threat/opportunity for alarm companies and residential security integrators.
Grow Recurring Revenue (8 a.m.): Although RMR is nothing new to the security industry, there are always new innovative and profitable ways to grow it.
How to Leverage Artificial Intelligence (3:15 p.m.): Define AI, machine learning and deep learning; Identify real-world applications for customers today; Discuss the challenges and opportunities these technologies bring; and learn about the application of artificial intelligence in security.
Fire Alarm Codes, Services and Technology that Drive RMR (8 a.m.): The business of fire alarms drives sustainable and profitable RMR for monitoring, maintenance, and periodic inspections. Learn more about new or updated fire codes, wireless technology, signal transmission, and installation and service best practices.
Understanding Attrition (9:45 a.m.): If you are asking yourself, “what is customer attrition?” or “how do I retain customers?” then this is the educational session for you. Learn how to collect and analyze attrition data, top reasons why clients leave, the average industry attrition rate, and proven methods that drive down attrition.
“We're excited to bring our community together for best practice and idea sharing,” says ESX Chairman George De Marco. “Now more than ever, it is imperative for security professionals to take advantage of opportunities that drive growth and profitability, improve the customer experience, and prepare them for the future.”
For more information and the full session lineup for ESX 2022 visit https://esxweb.com/education.