A whole lot of complainin' going on. Where? Go here: www.tsa.gov/blog
I wrote a bit about this in my weekly recap, The Security Week That Was 02/01/08 and the sum of it was that the TSA thinks this will help them improve security, but I think it will simply further numb them to concerns. I hope I'm wrong about that -- there definitely need to be reviews of consistency at TSA checkpoints and an overall review of customer satisfaction. Done right, I think, security doesn't have to be a pain in the #$$.
-Geoff
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About the Author
Geoff Kohl | Editorial Director/Editor-in-Chief/Associate Publisher
Geoff Kohl is the Marketing Director for the Security Industry Association (SIA). He is the former Editor-in-Chief of SecurityInfoWatch.com
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