Webinar: Why it’s Time to Let Vendors Deal Directly with End Users

Many security professionals share the notion that one of the most dangerous threats to expansion and future success in the industry is a scarcity in the supply of qualified installing technicians. The fear is that technology advances over time will outpace the absorption capacity of even the most advanced professionals in this limited pool.

In a world where systems integrators and end users are continually playing a game of technology catch up, the customer is left to rely on the system manufacturer for direct answers and often direct care. This has been undermining the decade’s old well-practiced stratification of customer ownership. Steve Wagner, President of Open Options and a veteran of the security industry, believes that the truth is and has always been that every customer is owned jointly and that an end-user’s initial and ongoing care should be the continuous focus of both the integrator and the partnering system manufacturer.

Whether you agree or (most likely) disagree with Steve Wagner’s assertions, security integrators are invited to join SecurityInfoWatch.com Editorial Director Steve Lasky, who will conduct a “fireside chat” with Mr. Wagner on his controversial views before opening the floor to questions/comments from security integrators. We encourage systems integrators, end users and yes, other vendors, to join the conversation.