New tech lets 911 callers stream live audio to dispatchers, could boost incident response

A number of law enforcement agencies across the U.S. are utilizing a new technology that could improve security for the public and give law enforcement better information when responding to critical incidents such as mass shootings. 

Prepared Live provides 911 operators and first responders with access to live video, photos, GPS locations and the ability to text with callers. When cell phone users call 911, dispatchers use their judgment and training to decide whether using the program is necessary. If it is, callers are notified by text or call by dispatchers to activate their video. 

The technology could be a key to improving law enforcement response to critical incidents, including active shooter scenarios.