Resideo annual CONNECT customer event "Connects to the Future"

Nov. 16, 2023
The CONNECT event featured new products and offers a wealth of knowledge from guest speakers and seminars, including this year a dynamic masterclass in customer experience from Jesse Cole, Owner of the Savannah Bananas.

With more than 100 years of experience taking care of homes, Resideo's background and experience keeps us moving forward as we prepare to help keep homes running efficiently for the next 100 years (and beyond). This year, Resideo hosted more than 600 of our closest partners – including security, HVAC and plumbing professionals – at our annual CONNECT Customer Event to honor the collective past, and to look to the future with the theme: "Connecting the Future."

The theme embodies many elements of our company and our partners as smart solutions offerings in the future can enable more proactive connections and insights, including predicting homeowner needs or creating partnerships that care for the home and the community, including insurance and utility partnerships.

"Resideo stands for identifying issues before they become problems or even disasters, diagnosing problems with pinpoint accuracy and fulfilling our mission to create safer, more comfortable and energy-efficient living spaces," said Nick Dalsin, VP of Business Development at Resideo. “Together, we are connecting to a future where all of our professional service partners can deepen their connections with their customers by offering new services that complement their product installs.”

To help deepen that level of service, the CONNECT event featured new products and offers a wealth of knowledge from guest speakers and seminars, including this year a dynamic masterclass in customer experience from Jesse Cole, Owner of the Savannah Bananas.

"Our mission is clear: to empower our professionals with the tools and knowledge to elevate their workforce’s efficiency," said Mike Maher, Senior Director of Sales at Resideo. "Because we recognize that a more efficient staff isn’t just a goal; it’s the driving force behind a thriving business and a healthier bottom line."

Resideo Honors Customers

The event also honors the impact professionals make in their communities. In 2023, Resideo's professional HVAC and Security professionals made a difference in their communities, and two very special awards were presented:

Resideo leaders Scott Harkins, Quentin Gunther, Phil Theodore and Dana Huth presented the 2023 Medal of Honor Award to Orlando Emergency Signal (accepted by Marvin Smith) for its impact on the Resideo dealer community and the security industry.

The 2023 Making a Difference Award was presented to Security Central. The Security Central team was recognized for raising and giving over $1 Million to people in need around the globe.

Resideo honored its professional partners with awards in marketing, product installation, indoor air quality (IAQ), and sales excellence:

  • 2023 Marketing Excellence
    • HVAC - Horizon Services
    • Security - Bates Security
  • 2023 Residential Installation of the Year
    • HVAC - Sensigreen Heating & Air
    • Security - Tamburello Protective Service, Inc.
  • 2023 Light Commercial Installation of the Year
    • HVAC - WM Henderson
    • Security - Electronic Security Concepts LLC
  • 2023 Salesperson of the Year
    • HVAC - Andy Hobaica, Hobaica Services
    • Security - Drew Stevens, Holmes Security Systems
  • 2023 Sales Leader of the Year
    • HVAC - Dale Steele, Goettl
    • Security - Heather Walkowiak, Alarm Detection Systems, Inc.
  • 2023 Resideo Premier Partner Rookie of the Year
    • HVAC - Len the Plumber, Heating and Air
    • Security - Ace Alarm, Inc.
  • 2023 Whole Home Visionary
    • HVAC - Service Experts
    • Security - Suffolk Security Systems
  • 2023 IAQ Excellence of the Year - Max Service Group

Six awards were handed out for Life Safety: Alarm Protection Services (APS), B Safe Security, Bates Security, Holmes Security Systems, RFE Alarms Ltd., and Wayne Alarm Systems.

Community Impact

Resideo hosted a community service event with Mission 500 and packed 500 care packages for Phoenix Children’s Hospital patients and care takers, and they also recorded video messages of encouragement.

Resideo presented 29 companies with awards for their contributions to their community, which included collecting food drive donations, installing free security systems for crime victims, hosting events for kids, and supporting law enforcement:

5 Star Security Systems

Hobaica Services

Airco Service Company

Holmes Security Systems

Alarm Detection Systems, Inc.

Integrated Security Services

Alarm Protection Services (APS)

Langston Security


LOUD Security Systems

Alberta Alarms

Middletown Security Systems, Inc.

B Safe Security

Orlando Emergency Signal

Bates Security

Protection Systems Inc.

Certified Alarms Co.

Radiant Security

Custom Alarm

Security Central

Electronic Security Concepts LLC

Security ONE Alarm Systems

Fleenor Security Systems, Inc

SEi - Security Equipment, Inc.


Suffolk Security Systems

Greensite Corp

Wayne Alarm Systems

Guardian Security and Technology Services


Mark your calendars! CONNECT 2024 will be Nov. 7-10, 2024 and hosted at the JW Marriott Tampa Water Street in Tampa, Fla.