OTTAWA, Ontario -- March Networks, a leading provider of Internet Protocol (IP)-based digital video surveillance solutions, announced today that it has achieved outstanding results from a recent customer satisfaction survey. Results from a third party market research firm show that 95% of customers have had a positive overall experience with March Networks.
The comprehensive survey was conducted by Opinion Search Inc., a wholly owned subsidiary of Decima Research, from September 28, 2005 to October 19, 2005. Respondents to the survey represented over 50% of the March Networks install base. Customers that responded included those from the financial, retail, and transportation verticals.
Other results from the survey showed that 88% of customers agreed that March Networks’ products performed to their expectations. 88% of respondents also agreed that their organizations would buy March Networks’ solutions again and would recommend March Networks to their peers.
“We were impressed with the higher than normal response rate to our customer satisfaction survey for March Networks,†said Ed Hum, president and CEO of Opinion Search. “The results of the survey clearly speak for themselves.â€
“I am very pleased with these latest customer satisfaction ratings,†said Peter Strom, president and CEO of March Networks. “Our customers are our top priority. At March Networks we strive to make sure that we meet and exceed every customer need. These survey results are a testament to our industry leading products, our unparalleled innovation, and our unwavering dedication to customer service.â€
March Networks is online at www.marchnetworks.com.
