Eagle Eye Networks new Premium Support Program delivers industry-leading customer experience

Sept. 15, 2021
The new subscription-based service provides designated Premium Support agents who work with you and your reseller to continuously optimize your cloud video surveillance system

AUSTIN, Texas—Sept. 14, 2021—Eagle Eye Networks, the global leader in cloud video surveillance, today launched its Premium Support Program to provide enhanced and proactive support designed for customers that have mission-critical needs. Available to all customers, Premium Support provides peace-of-mind to resellers and end users that the health of their video surveillance system is being monitored. The service is ideal for resellers who would like to offer additional services to their customers and for end users in highly regulated industries, with complex environments, or those with mission-critical requirements.

Businesses of all sizes and types use Eagle Eye Networks cyber-secure cloud solutions with artificial intelligence (AI) and analytics for security and operational optimization. Eagle Eye Premium Support builds on Eagle Eye’s commitment to superior customer service by offering advanced system health monitoring and proactive attention. 

Some of the key benefits of Eagle Eye Premium Support: 

  • Personalized Attention and Knowledgeable Service: When you contact Eagle Eye Premium Support, you will speak to a designated Premium Support agent who serves you and your business.  
  • Health Monitoring: Active health monitoring of your bridges, cameras, and other components. Automatic resolution of minor issues and notification of all actions taken. Development of action plan with Reseller and Customer to resolve any issues. Monitoring of items related to the network. Immediate notification of power outage, if cameras are tampered with, disabled or offline.
  • Fast Resolution: The Premium Support team will escalate your needs in an expedited fashion.
  • 24/7/365 Technical Support: Eagle Eye’s Premium Support team is available around the clock, proactively monitoring deployments and ready to respond.
  • Proactive Support: The Premium Support team not only solves problems you highlight, it actively looks at trends and seeks opportunities to optimize your system.
  • Video Retrieval: The Premium Support team takes care of video incident retrieval for you at no extra cost. 

“Resellers and the businesses they serve can rest assured that Eagle Eye Networks team of experts is keeping an eye on things, making sure their system is optimized for the highest performance, and proactively notifying them of concerns or opportunities to improve their system,” said Dean Drako, CEO of Eagle Eye Networks.

Eagle Eye customers may subscribe to Premium Support at any time by contacting Eagle Eye Networks or their Eagle Eye reseller. 



Eagle Eye Networks is number one in cloud video surveillance worldwide. Our 100% cloud managed solutions Eagle Eye Networks delivers cybersecure cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and to make the world a safer place. All products benefit from Eagle Eye’s developer friendly RESTful API platform and Big Data Video Framework ™. For more information, visit www.een.com.


Image courtesy bigstockphoto.com/kjpargeter
Bigstock Cloud Security Concept With Cc 91685909 56251db7783d7
(Image courtesy World Image/bigstockphoto.com)
It took the security industry years to move from coax to IP, and the move to cloud may seem even more daunting. Perceptions will not change overnight, but once cloud becomes more familiar, it will be inevitable for it to be widely adopted by security professionals as well.
Courtesy of Getty Images -- Credit: panida wijitpanya
As the lucrative cannabis industry grows, surveillance requirements remain essential for cannabis operators to follow.
(Screenshot courtesy Eagle Eye Networks)
Eagle Eye Networks' new 'First Responder Real-Time Video Access' feature gives users the option to pre-designate first responders who can receive immediate real-time access to cameras onsite to provide them with immediate situational awareness.