Milestone Systems is helping Resorts World Las Vegas integrate security operations, investigations, gaming compliance and operational intelligence through an open platform video ecosystem built on Milestone XProtect VMS.

Located on the Las Vegas Strip, Resorts World Las Vegas opened in 2021 and spans 88 acres. The $4.3 billion property includes multiple hotel brands, a casino floor, entertainment venues, retail spaces and dining experiences that attract thousands of guests each day.

Supporting safety, compliance and operational efficiency across the property requires video technology capable of handling thousands of cameras and specialized applications. Milestone XProtect serves as the backbone of the system, connecting approximately 5,800 cameras with multiple technologies while providing operators with a consistent interface.

The platform's open architecture allows Resorts World to integrate technologies supporting gaming surveillance, fraud detection, forensic investigations, business intelligence and operational analytics.

"We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action," said Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance, Resorts World Las Vegas.

Integrating Multiple Technologies

The security system incorporates camera technologies from Axis Communications, Bosch and Hanwha Vision. BriefCam supports forensic video review, people counting and heat mapping while Oosto provides facial recognition capabilities.

Aeyesky supports card-counting and cheating detection while AXIS Case Insight is used to analyze foot traffic and customer behavior.

“Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity,” said Tim Palmquist, VP Americas, Milestone Systems. “An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security.”

According to Milestone, the system enables Resorts World to respond to incidents more quickly, conduct investigations more efficiently and support law enforcement during time-sensitive investigations.

The resort plans to expand its use of AI-driven capabilities, including enhanced people counting, behavioral analytics and tools to better track guest movement across the property. Future enhancements will also focus on streamlining operator workflows and taking a more proactive approach to investigations.