Specops Secure Service Desk now supports Entra ID, On-Prem, and Hybrid Customers

    June 3, 2025
    Specops Secure Service Desk enables customers to increase their service desk security with stronger authentication methods that minimize the risk for user impersonation.
    Related To:
    Secure Service Desk user verification interface
    Secure Service Desk user verification interface

    Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID, including on-premises and hybrid.

    Specops Secure Service Desk enables customers to increase their service desk security with stronger authentication methods that minimize the risk for user impersonation. Identity verification options range from mobile or email verification codes to commercial authentication providers such as Duo Security, Okta, Symantec VIP, PingID, and YubiKey. These authentication options are paired with technical enforcement of the ID verification, blocking agents from proceeding with the caller’s request until authentication through the platform is completed.

    Secure Service Desk also integrates with a multitude of ID services and other service desk systems, such as ServiceNow and Jira.

    “Cybercriminals have significantly stepped up their game in targeting service desks to gain access to corporate networks, leading to loss of revenue and erosion of brand loyalty and reputation,” said Omri Kletter, Chief Product Officer at Outpost24. “That’s why it is more critical than ever that all organizations, whether cloud, hybrid, or on-prem-based, arm themselves with the most powerful tools to protect against these kinds of attacks.”

    Verifying the identity of callers to the service desk is just as critical for cloud-only customers as it is for on-prem organizations. An organization’s service desk agents need reliable tools to verify the ID of callers for the following reasons:

    • Remote and hybrid working drives increased call volumes: If users are still calling the service desk with problems, service desk agents are at risk of social engineering.

    • Digital transformation adoption outpaces user training: Fighting against sophisticated and quickly evolving social engineering tactics is a complex task if service desk agents are not supported with the right tools.

    • Service desks are an easier avenue of attack than passwords: Threat actors know it’s easier to attack the service desk than crack strong passwords or bypass MFA—this attack route won’t disappear.

    • Evolving tactics aided by artificial intelligence (AI): Deepfakes and social media reconnaissance can render traditional verification methods ineffective. 

    Specops Secure Service Desk is available to Entra ID-only organizations (or those planning to move there soon), as well as on-prem and hybrid organizations, today. For more information, visit https://specopssoft.com/blog/secure-service-desk-for-cloud.