And that friendly Google rep who keeps calling with suggestions? That's a salesperson with a quota, not a consultant. Every default setting and every recommended "improvement" points the same direction: spend more.
It gets worse. That optimization score in the corner of your account – the one nagging you toward 100%? It measures how optimized you are for Google's revenue, not your results. Some of the best-performing accounts we manage carry mediocre scores. Chasing 100% means optimizing against yourself.
The 35 That Matter
You don't need more keywords. You need fewer. In our industry, roughly 35 phrases signal a buyer with a real problem and a real budget. Everything else is the tax.
Picture a security integrator in the Southeast. He spent $2,500 a month for six months through a generalist agency – $15,000 total – and got two qualified leads. Frustrated and ready to quit, he finally opened the one report nobody had ever shown him: the search terms report, the actual phrases triggering his ads. There it was in black and white: security guard jobs near me, Ring vs. SimpliSafe, free security camera app. They were generating hundreds of clicks from job hunters and DIYers.
The twist? His residential keywords ran $12 to $14 per click because they were bid up by DIY brands and the nationals. Commercial terms cost roughly half, with five-figure projects behind them, meaning a single sale could be worth thousands. Fire keywords? Cheaper still. He rebuilt the account around 35 exact-match, commercial and fire-weighted keywords, added negatives, and kept the same budget. His cost per qualified lead dropped from roughly $1,250 to under $350 in just 90 days, and the leads were commercial.
Fix It Yourself
Now it's your turn, tonight, for free: open your own search terms report. Flag every job seeker, DIYer, and tire-kicker, and add them as negative keywords so you never pay for those clicks again. Then switch your proven winners to an exact match.
Learn the intent lens. "Access control" looks tempting, but Google treats it as informational. This search term will lead you to organic results filled with blogs titled "What is access control?" Search "access control company near me" instead, and it will reveal a buyer with intent, in your backyard, that Google already knows about.
Seven keyword phrases that pass the test: commercial security system installation, access control company near me, business security camera installation [your city], fire alarm inspection company, business alarm company near me, commercial alarm system installers, and fire alarm installation companies near me.
So stop chasing Google's score. Start collecting refunds on your Stupidity Tax. Want all 35 keywords? Email me at [email protected] with the subject line "35."