Brivo Leaders Share Merger Update, New AI Initiatives at Cloud Summit
Key Highlights
- Dean Drako and Steve Van Till outlined progress and challenges in combining Brivo and Eagle Eye Networks.
- Drako detailed plans to streamline customer support, billing and partner operations.
- Van Till highlighted new AI tools and efforts to generate more business opportunities for integrators.
ARLINGTON, Texas — More than 500 attendees have gathered in the Dallas area this week for the annual Brivo Cloud Security Summit, where security integrators, technology partners and company leaders are discussing the future of cloud-based physical security and the growing role of artificial intelligence.
The event, running Oct. 26-29 at the Loews Arlington Hotel & Convention Center, features educational sessions, technology demonstrations, networking opportunities and a Solutions Lab showcasing products and services from Brivo and its technology partners. Speaking at Tuesday’s opening general session, Brivo founder Steve Van Till called it the company’s largest Cloud Summit to date.
SecurityInfoWatch is on-site covering the summit, where Van Till and Dean Drako, Brivo’s CEO, provided an update on the combination of Brivo and Eagle Eye Networks.
Drako acquired Brivo for $50 million in 2015, but the access control and video surveillance companies continued operating separately until their formal merger in December 2025.
The executives described their remarks as a “state of the union,” outlining progress in bringing the two organizations together since the start of the year. Their discussion covered product development, customer support, billing, branding and new artificial intelligence tools.
While both expressed optimism about the direction of the combined company, Drako also acknowledged that some aspects of the consolidation have taken longer than expected.
Moving toward one Brivo
Van Till began by discussing the company’s efforts to bring its products and services under a common identity.
While the Eagle Eye video name remains part of the branding because of its recognition among integrators and end users, the broader effort is to establish Brivo as a single platform rather than two separate systems working together.
“I would also encourage all of you to stop using the word integration between Brivo and Eagle Eye because it is now the same company, the same platform,” Van Till told attendees.
He explained that the company has established a common identity system across its access control and video offerings, allowing users to maintain the same identity across both.
The branding changes extend to mobile credentials. Van Till said the company is bringing its existing mobile access offerings, including Brivo Mobile Pass and its NFC-based wallet credential, under the Brivo Mobile Key name.
The intent, he explained, is to make the offering easier for customers to understand without emphasizing the technical differences between credential types.
The company is also stepping up its marketing efforts to generate more interest among end users and direct potential business to its reseller partners.
“One of the fundamental commitments we have in marketing right now is to increase the number of leads that we can provide to all of you in the room,” Van Till said.
He described that effort as his “passion project.”
AI-powered agents are rewriting the rules of systems integration — and this time, the power belongs to the integrator.Consolidation brings progress and growing pains
Drako followed with a more detailed account of the work involved in combining the two organizations.
He said the process began Jan. 1, with the sales organizations among the first areas to be brought together. The company established multiple points of contact for partners, including inside sales, field sales and sales engineering personnel, to provide more consistent coverage.
Marketing operations have also been combined under a single strategy and brand, while engineering teams are now working together under Jeff Nelson toward a unified product offering.
Other aspects of the consolidation remain unfinished, including customer support. Drako said the company is bringing multiple phone numbers and ticketing systems into a single support operation, with completion expected by the end of 2026. The company is also working toward live telephone support with a goal of eliminating wait times, particularly for dealers.
“They have an objective of zero wait time or hold time for anyone calling in, especially if it’s a dealer,” Drako said.
Drako was equally candid about difficulties combining financial and administrative operations. Although the finance systems have been integrated, the rollout of consolidated billing encountered problems.
“There were some little hiccups in there. We apologize for that, but we’re working through those with you and we appreciate your patience,” he said.
Drako also acknowledged delays involving shipping, returns and warranties.
“Where we’ve kind of fallen down a little bit is we’ve been a little slow on integration of, I call it shipping and returns and warranty kinds of stuff,” he said.
He said those processes are now receiving additional attention, with completion targeted for the first quarter of 2027.
AI tools take aim at reseller operations
Beyond the organizational changes, the executives highlighted a new effort to make artificial intelligence more useful to Brivo’s reseller network.
Van Till discussed the Brivo Reseller MCP, which he said the company announced Monday, Oct. 26.
MCP, or Model Context Protocol, allows AI tools to connect with business systems and access information through a standardized interface. For integrators, that could make it easier to use AI tools with information already available through Brivo’s platform.
Drako explained that the initial release is designed specifically for resellers, allowing them to connect their preferred AI tools to account information within the Brivo ecosystem.
Potential uses include answering account questions, monitoring equipment status, improving customer service and support, and helping partners manage billing more accurately.
“The MCP that we’ve done first is the MCP for all of you in this room so that you can actually connect up your AI agents, your AI queries, your AI tools, your favorite thing to all of your accounts inside of the Brivo ecosystem,” Drako said.
An MCP designed for end users is expected to follow, although the executives did not provide a specific release date.
The summit also includes additional programming devoted to AI, giving attendees an opportunity to learn more about the technology and its potential applications.
A simpler experience for partners
Brivo is also developing a unified partner portal intended to replace several existing destinations, including the Brivo store, legacy partner portals, dashboards and training resources.
Drako said the new system will give partners a single point of access rather than requiring separate accounts and logins for different functions, from purchasing and training to account management.
The change will also bring stronger security requirements. Drako said multifactor authentication will become mandatory for access to Brivo reseller systems.
Taken together, the initiatives outlined by Drako and Van Till reflect both the progress made in combining Brivo and Eagle Eye Networks and the operational challenges that remain. For integrators, the changes are intended to simplify everyday interactions with the company, from accessing products and support to managing customer accounts.
“We’re really focused on delivering that one kind of solution that integrates everything to make your life easier and better,” Drako told attendees.
SecurityInfoWatch will continue reporting from the Brivo Global Cloud Security Summit, with additional coverage of the technology developments, industry trends and executive perspectives emerging from this week’s sessions.
About the Author
Rodney BoschRodney Bosch
Editor-in-Chief/SecurityInfoWatch.com
Rodney Bosch is the Editor-in-Chief of SecurityInfoWatch.com. He has covered the security industry since 2006 for multiple major security publications. Reach him at [email protected].