TMA's ASAP Service delivers alarm notifications directly into emergency communications centers' computer-aided dispatch systems, reducing manual entry by 911 telecommunicators.
The Monitoring Association (TMA) announced that Tyler Technologies has earned Platinum Partner status for its Automated Secure Alarm Protocol (ASAP) Service, recognizing the company's contributions to service development, sales and growth initiatives and industry education.
The designation acknowledges Tyler's work to advance ASAP integration with computer-aided dispatch (CAD) systems and promote automated alarm processing among public safety leaders.
ASAP Service digitally delivers alarm notifications from monitoring companies directly into an emergency communications center's (ECC) CAD system without requiring manual entry by 911 telecommunicators. According to TMA, the process saves time, reduces errors and allows telecommunicators to focus on higher-priority incidents and other responsibilities.
Tyler Technologies now offers an application programming interface (API) that enables a direct connection between its CAD systems and ASAP Service. According to TMA, the approach reduces implementation time by at least 50%.
“Helping emergency communications teams make the most of their technology and staff is central to our work,” said Jessica Long, Head of Public Safety Partnerships at Tyler Technologies. “Our partnership with TMA brings together technology development, customer engagement and industry education to make automated alarm delivery more accessible. We’re proud to earn Platinum Partner status and to support ASAP’s continued growth across the public safety community.”
TMA said the partnership supports its goal of making ASAP a standard component of ECC operations by reducing manual alarm entry and allowing telecommunicators to devote more time to other critical responsibilities.
“Tyler Technologies has demonstrated a strong commitment to improving public safety technology,” said Whitney Doll, TMA chief executive officer. “Their Platinum Partner status recognizes the value of those contributions and our shared commitment to expanding access to automated alarm delivery for emergency communications centers nationwide.”
More information about the service is available at ASAP911.org.