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The Monitoring Association

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Jessica Franklin has been appointed chief of staff for The Monitoring Association, where she will support strategic initiatives and lead event planning efforts.
Franklin joins The Monitoring Association as chief of staff with nearly two decades of experience in association operations and event leadership.
Nov. 24, 2025
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Northborough Police Department is the first agency in Massachusetts to use the Automated Secure Alarm Protocol (ASAP) Service, deploying the web-based ASAP View platform to deliver alarm information directly to emergency communications personnel for faster, more accurate response.
Northborough Police Department is using the web-based ASAP View platform to deliver alarm information digitally and improve emergency response efficiency.
Nov. 6, 2025
Hennepin County Sheriff’s Office telecommunicators monitor emergency calls and coordinate field responses from the agency’s emergency communications center.
The Hennepin County Sheriff’s Office has deployed the Automated Secure Alarm Protocol (ASAP) Service to automate alarm notifications and accelerate emergency response.
Oct. 22, 2025
Alan Gillmore, IV Named President of The Monitoring Association
As President, Gillmore will focus on advancing TMA’s mission to promote professionalism, innovation, and standards across the monitoring and security sectors.
Oct. 21, 2025
Evgen_Prozhyrko / iStock / Getty Images Plus via Getty Images
Telecommunicators at Stark County 911 emergency communications centers now receive alarm notifications digitally through the ASAP Service.
Stark County 911 has deployed the ASAP Service across all five of its emergency communications centers to speed alarm notifications and emergency response.
Sept. 17, 2025
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Emergency communications centers nationwide are finding time savings by using The Monitoring Association’s ASAP Service to deliver alarm and sensor notifications directly to dispatch systems.
The city's Emergency Communications Center saved more than 33 hours a month in 2024 by adopting TMA’s ASAP Service to streamline alarm and sensor notifications.
Sept. 12, 2025
Doll most recently served as executive vice president of customer engagement at the International Code Council (ICC), where she held successive executive positions over the past eight years.
TMA has appointed longtime association executive Whitney A. Doll as its new CEO, effective October 1.
Sept. 9, 2025
Erika Shugart holds a Ph.D. in biology from the University of Virginia and is a recognized AAAS Fellow for her leadership in public science engagement.
The Monitoring Association has appointed Erika Shugart, Ph.D., as interim CEO to lead the organization following the upcoming retirement of Celia T. Besore.
July 10, 2025
Virginia 911 center implements ASAP Service to reduce alarm notification impact
This implementation marks ASAP's 24th deployment in Virginia.
June 13, 2025
Leigh mcguire
Celia Besore was honored by TMA and ESA for her career at ESX 2025.
Celia Besore will step down as CEO of The Monitoring Association on July 18 after a nearly 20-year tenure marked by industry growth, program development and pandemic-era leadership...
May 27, 2025

Blogs

What's right and what's wrong with taking over central station accounts?
June 18, 2012

News

Chris Mahoney joins The Monitoring Association after serving in certification and program development leadership roles focused on credentialing, training and workforce initiatives.
Chris Mahoney will oversee the growth of TMA's certification programs and lead new credentialing initiatives focused on workforce development and professional advancement.
June 24, 2026
LakeComm 911 has integrated ASAP Service into its dispatch workflow, enabling alarm notifications from participating monitoring centers to be transmitted directly into its CAD system.
Serving 30 public safety agencies across Lake County, Illinois, LakeComm 911 has deployed an automated alarm-processing platform designed to improve efficiency and reduce dispatch...
June 12, 2026
TMA has re-elected seven industry leaders to its Board of Directors for the 2026-2028 term. The directors will begin serving following the association’s Annual Meeting in November 2026.
Seven industry leaders, including representatives from ADT, Everon, Becklar Monitoring and Securitas Technology, will help guide TMA’s strategic direction and industry initiatives...
June 5, 2026
https://tma.us/2026-opstech/
Attendees at OPSTech 2026 will participate in collaborative sessions and a featured monitoring center tour hosted by COPS Monitoring in the Dallas area.
TMA has opened registration for OPSTech 2026 in Dallas, featuring collaborative operational discussions and a monitoring center tour hosted by COPS Monitoring.
May 18, 2026
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ASAP Service automates the digital transmission of alarm data from monitoring centers directly into 911 dispatch systems, helping reduce delays, minimize errors and improve emergency response efficiency.
The Oklahoma City Police Department’s 911 Communications center has implemented ASAP Service to automate alarm data delivery, aiming to reduce call volume, improve accuracy and...
April 23, 2026
Coweta County 911’s emergency communications center in Newnan, Ga., manages dispatch operations for multiple public safety agencies and handled more than 134,000 calls for service in 2025.
Coweta County 911 in Newnan, Ga., has implemented The Monitoring Association’s Automated Secure Alarm Protocol (ASAP) Service to digitally deliver alarm notifications into its...
March 6, 2026
TMA's online gathering will offer flexible attendance options, including single-day and full-conference registration, along with team rates for companies sending multiple participants.
The four-day virtual event will convene monitoring professionals for discussions on leadership, technology and operational trends shaping the industry.
Feb. 12, 2026
Evan Newman brings more than a decade of association membership and marketing experience to his new role at The Monitoring Association.
The newly created Director of Strategic Growth & Membership role will support The Monitoring Association’s efforts to expand membership and advance key programs.
Jan. 20, 2026
Image by Gerd Altmann from Pixabay
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The county has implemented ASAP Service to automate alarm notifications, reduce manual call handling and allow telecommunicators to focus more time on higher-priority emergency...
Jan. 20, 2026
Image by Florian Munzert from Pixabay
The Monitoring Association is developing a proposed standard focused on procedures for video-based alarm monitoring center operations.
The proposed TMA-VMS-01 effort focuses on establishing consistent, repeatable procedures for monitoring centers that handle video-based alarm events.
Jan. 16, 2026

Articles

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The Monitoring Association is looking to standardize how monitoring center operators communicate with first responders when it comes to threat detection technologies and alerts.
The new TMA-ATN-01 Standard would formalize how monitoring centers respond to and notify authorities of gunshot and weapons detection, lockdowns and more
Oct. 12, 2023
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CSaaS is one way for integrators hosting central stations to deal with rapidly aging central station receivers and evolving IT and staffing needs
Oct. 31, 2022
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A concerted effort among the industry to change how alarm information is received, exchanged and relayed should pay dividends for officer safety, prioritized response, false alarm reduction and more.
A concerted effort among the industry to change how alarm information is received, exchanged and relayed should pay dividends for officer safety, prioritized response, false alarm...
May 6, 2022
Timothy J. Pastore, Esq., is a Partner in the New York office of Montgomery McCracken Walker & Rhoads LLP (www.mmwr.com), where he is Vice-Chair of the Litigation Department. Before entering private practice, Mr. Pastore was an officer and Judge Advocate General (JAG) in the U.S. Air Force and a Special Assistant U.S. Attorney with the U.S. Department of Justice. Reach him at (212) 551-7707 or by e-mail at tpastore@mmwr.com.
As the AT&T deadline looms in February, do not depend on the FCC to give you an extension
Jan. 14, 2022
bernardbodo Creative #: 1149153865 iStock / Getty Images Plus
IQ-certified companies are dedicated to reducing false alarms and saving customers hundreds of dollars in fines.
Integrators certified by The Monitoring Association make quality service into a competitive advantage
Oct. 8, 2021
Timothy J. Pastore, Esq., is a Partner in the New York office of Montgomery McCracken Walker & Rhoads LLP (www.mmwr.com), where he is Vice-Chair of the Litigation Department. Before entering private practice, Mr. Pastore was an officer and Judge Advocate General (JAG) in the U.S. Air Force and a Special Assistant U.S. Attorney with the U.S. Department of Justice. Reach him at (212) 551-7707 or by e-mail at tpastore@mmwr.com.
How the communications network came to be, and how the alarm industry can be a part of it
Jan. 15, 2020
Illustration: iStock
The Telephone Consumer Protection Act may prohibit some methods of communication between alarm companies and customers
The Telephone Consumer Protection Act may prohibit some methods of communication between alarm companies and customers
Oct. 16, 2018
(Photo courtesy bigstockphoto.com/Joeztar)
The alarm industry is nearing the end of a five-year long battle to have disputed language changed in NFPA 72.
TMA, other industry officials make final appeal to NFPA Standards Council
Aug. 22, 2018
(Photo courtesy bigstockphoto.com/sarahdoow)
With the door-to-door sales season set to shift into high gear, the Better Business Bureau (BBB), in conjunction with the Electronic Security Association (ESA), The Monitoring Association (TMA) and ADT, held a press conference in Baton Rouge, La., last week in the headquarters of the Louisiana State Fire Marshal to discuss how consumers have been impacted by deceptive sales tactics and what authorities and reputable dealers are doing to combat the problem.
Despite a declining number of complaints, industry vows to maintain pressure on fraudsters
May 22, 2018
Photo: Ron Sachs/CNP/Zuma Press/TNS
Federal Communications Commission Chairman Ajit Pai.
Forget streaming video, the biggest effect for this industry concerns direct competition with ISPs
Dec. 15, 2017

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Additional content from The Monitoring Association

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The Louis T. Fiore Electronic Communications Scholarship was established in 2022 to support students pursuing careers in electronic communications.
The application period is open to students pursuing electronic communications or related software development programs at accredited institutions.
Jan. 14, 2026
City of Frederick, Maryland
The department’s decision to implement ASAP Service followed an earlier decision to upgrade the 911 center’s computer-aided dispatch (CAD) system.
May 15, 2025
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Anoka County’s emergency call center has reduced 911 alarm call handling by 30 hours a month over five years thanks to TMA’s ASAP service.
May 1, 2025
Tampa Police Department implements ASAP Service to handle alarm notifications
The solution leverages the Automated Secure Alarm Protocol (ASAP), which was developed jointly by TMA and the Association of Public-Safety Communications Officials (APCO).
April 14, 2025
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The adoption of ASAP Service will streamline the transmission of alarm data directly from alarm-monitoring centers to ECCs.
March 17, 2025
TMA opens applications for 2025-2026 Louis T. Fiore Electronic Communications scholarships
The application deadline is February 28, 2025.
Dec. 12, 2024
Pictured (l to-r): Daniel Oppenheim, Jennifer Holloway, Pam Petrow, and TMA President Steve Butkovich.
The 2024 Mel Mahler Award recipients are Bill Hobgood, CommSys Incorporated; Jennifer Holloway, CIBC Bank; Daniel Oppenheim, Affiliated Monitoring; and Pam Petrow, Vector Security...
Nov. 12, 2024
Awardee Sascha Kylau, Vice President of Sales, OneTel Security, and his wife, Jennifer Kylau.
TMA President Steve Butkovich presented the much respected and esteemed volunteer with the award, TMA’s highest honor, at the 2024 TMA Annual Meeting.
Nov. 6, 2024
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The session will explore the three primary factors that drain energy in the workplace.
Oct. 31, 2024
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Also promoting ASAP will be CommSys, Inc. and Mission Critical Partners.
July 30, 2024
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TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers (ECCs).
July 10, 2024
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Developed primarily for monitoring center operators and delivered online, the dynamic course provides a comprehensive introduction to the AVS-01 Standard.
July 1, 2024