Convergint to acquire BranchServ and CustomVault

April 23, 2021
CustomVault designs and installs complex, high-security modular vault solutions
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Convergint Technologies, a global leader in service-based systems integration, today announced that the company has entered into a definitive agreement to acquire Custom Vault Corporation, which includes BranchServ and CustomVault. The combination brings together two exceptional security service providers in the financial industry to deliver best-in-class customer service and results. The agreement is expected to close on May 3, 2021.

Founded in 1984, CustomVault designs and installs complex, high-security modular vault solutions for several industries, including government and military, healthcare, financial, and more. In 1999, the company expanded its servicing capabilities to the financial industry and launched BranchServ, a leading security and automation equipment and service provider for financial institutions nationwide. The company serves many of the largest branch networks in the United States, including banks and credit unions of all sizes. BranchServ partners with financial institutions to improve operational efficiencies, reduce overall costs, and enhance the customer experience. Operating as an employee-owned entity with 254 employees, BranchServ remains heavily devoted to corporate responsibility initiatives and dedicated to operating with a service-first, collaborative environment.

“Today’s announcement marks an exciting new chapter for both companies, our customers in the financial industry, and the future growth of Convergint,” said Ken Lochiatto, CEO of Convergint Technologies. “As we continue to execute on our strategic growth strategy, one essential ingredient we seek before determining our interest is their investment and commitment to foster an inclusive, supportive culture—and Custom Vault Corporation embodies just that. This combination will further strengthen our ability to provide our customers in the financial industry with an unparalleled customer service experience.”

This past year, financial institutions experienced a rapid acceleration to deploy digital transformation initiatives to meet consumer demand and preferences. Convergint Technologies currently holds service-based agreements with 17 of the 20 largest banks in the U.S., making the company one of the strongest, fastest-growing systems integrators within the industry. In 2020, the company responded to more than 140,000 service requests and executed over 15,000 site upgrade projects for financial institutions nationwide. With the close of this acquisition, Convergint will be well-poised to service a run rate in excess of 250,000 service calls annually.

“We are elated to be joining Convergint Technologies, which will provide our customers with an increased level of industry expertise and global servicing capabilities,” said Tom Brennan, CEO of Custom Vault Corporation. “Convergint’s cultural philosophies align directly with our company’s foundational operations, our service approach, and commitment to our clients and colleagues. We look forward to what’s to come in the future as a combined entity.”

Custom Vault Corporation will bring the total amount of Convergint acquisitions to 44 since 2014.