2021 TMA Excellence and Marvel Awards announced

April 23, 2021
Vivint Home Security, Universal Atlantic Systems and ADT SoSecure App among top honorees
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The Monitoring Association (TMA) presented its 2021 Excellence Awards virtually, April 15th. TMA’s Monitoring Center Excellence Awards recognize monitoring centers and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The 2021 Excellence Award Winners are:
  • 2021 Monitoring Center of the Year – Enterprise Level – Vivint Smart Home
  • 2021 Monitoring Center of the Year – Small-to-Medium Business Level – Universal Atlantic Systems (UAS)
  • 2021 Manager of the Year – Jonathan Rainbow, Rapid Response Monitoring Services, Inc.
  • 2021 Operator of the Year – Diandra Dean, Affiliated Monitoring, Inc.
  • 2021 Support Person of the Year – (Tied) Michelle Quattrini, Rapid Response Monitoring Services, Inc. and Deepak Bysani, Affiliated Monitoring, Inc.

The purpose of this awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

In 2021, TMA introduced a newly restructured Monitoring Center of the Year category for application, which segments entrants based on the size of their business. The new Enterprise Level category welcomed applicants with more than 40,000 subscribers, while the Small-to-Medium Business (SMB) Level category was established for those with 40,000 or less subscribers.

The 2021 TMA/SSI Monitoring Technology “Marvel” Award was given to Florida-based ADT for its SoSecure app. Leah Page, Vice President, Mobile Security & Strategic Projects, ADT, accepted the award on behalf of winning company.

The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies.

SoSecure by ADT is an iOS and Android safety app. It gives customers access to ADT’s 24/7 professional monitoring and emergency response with a simple swipe, tap, or voice command on their mobile phone. GPS location, personally identifiable details, and any available contextual data is shared with emergency responders unless the user indicates (with authentication) that the request was an accident. With an estimated 240 million calls made to 911 in the U.S. annually, often with limited location data according to NENA, this can potentially be lifesaving.

ADT also notifies family and friends in case of an emergency, providing added reassurance. SoSecure’s core safety features, including sending an SOS alert by sliding a button or via SMS chat, are free for everyone.