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The Monitoring Association (formerly CSAA)

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Erika Shugart holds a Ph.D. in biology from the University of Virginia and is a recognized AAAS Fellow for her leadership in public science engagement.
The Monitoring Association has appointed Erika Shugart, Ph.D., as interim CEO to lead the organization following the upcoming retirement of Celia T. Besore.
July 10, 2025
Virginia 911 center implements ASAP Service to reduce alarm notification impact
This implementation marks ASAP's 24th deployment in Virginia.
June 13, 2025
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Celia Besore was honored by TMA and ESA for her career at ESX 2025.
Celia Besore will step down as CEO of The Monitoring Association on July 18 after a nearly 20-year tenure marked by industry growth, program development and pandemic-era leadership...
May 27, 2025
City of Frederick, Maryland
The department’s decision to implement ASAP Service followed an earlier decision to upgrade the 911 center’s computer-aided dispatch (CAD) system.
May 15, 2025
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Anoka County’s emergency call center has reduced 911 alarm call handling by 30 hours a month over five years thanks to TMA’s ASAP service.
May 1, 2025
Tampa Police Department implements ASAP Service to handle alarm notifications
The solution leverages the Automated Secure Alarm Protocol (ASAP), which was developed jointly by TMA and the Association of Public-Safety Communications Officials (APCO).
April 14, 2025
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The adoption of ASAP Service will streamline the transmission of alarm data directly from alarm-monitoring centers to ECCs.
March 17, 2025
TMA opens applications for 2025-2026 Louis T. Fiore Electronic Communications scholarships
The application deadline is February 28, 2025.
Dec. 12, 2024
Pictured (l to-r): Daniel Oppenheim, Jennifer Holloway, Pam Petrow, and TMA President Steve Butkovich.
The 2024 Mel Mahler Award recipients are Bill Hobgood, CommSys Incorporated; Jennifer Holloway, CIBC Bank; Daniel Oppenheim, Affiliated Monitoring; and Pam Petrow, Vector Security...
Nov. 12, 2024
Awardee Sascha Kylau, Vice President of Sales, OneTel Security, and his wife, Jennifer Kylau.
TMA President Steve Butkovich presented the much respected and esteemed volunteer with the award, TMA’s highest honor, at the 2024 TMA Annual Meeting.
Nov. 6, 2024

Blogs

What's right and what's wrong with taking over central station accounts?
June 18, 2012

Articles

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The Monitoring Association is looking to standardize how monitoring center operators communicate with first responders when it comes to threat detection technologies and alerts.
The new TMA-ATN-01 Standard would formalize how monitoring centers respond to and notify authorities of gunshot and weapons detection, lockdowns and more
Oct. 12, 2023
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CSaaS is one way for integrators hosting central stations to deal with rapidly aging central station receivers and evolving IT and staffing needs
Oct. 31, 2022
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A concerted effort among the industry to change how alarm information is received, exchanged and relayed should pay dividends for officer safety, prioritized response, false alarm reduction and more.
A concerted effort among the industry to change how alarm information is received, exchanged and relayed should pay dividends for officer safety, prioritized response, false alarm...
May 6, 2022
Timothy J. Pastore, Esq., is a Partner in the New York office of Montgomery McCracken Walker & Rhoads LLP (www.mmwr.com), where he is Vice-Chair of the Litigation Department. Before entering private practice, Mr. Pastore was an officer and Judge Advocate General (JAG) in the U.S. Air Force and a Special Assistant U.S. Attorney with the U.S. Department of Justice. Reach him at (212) 551-7707 or by e-mail at tpastore@mmwr.com.
As the AT&T deadline looms in February, do not depend on the FCC to give you an extension
Jan. 14, 2022
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IQ-certified companies are dedicated to reducing false alarms and saving customers hundreds of dollars in fines.
Integrators certified by The Monitoring Association make quality service into a competitive advantage
Oct. 8, 2021
Timothy J. Pastore, Esq., is a Partner in the New York office of Montgomery McCracken Walker & Rhoads LLP (www.mmwr.com), where he is Vice-Chair of the Litigation Department. Before entering private practice, Mr. Pastore was an officer and Judge Advocate General (JAG) in the U.S. Air Force and a Special Assistant U.S. Attorney with the U.S. Department of Justice. Reach him at (212) 551-7707 or by e-mail at tpastore@mmwr.com.
How the communications network came to be, and how the alarm industry can be a part of it
Jan. 15, 2020
Illustration: iStock
The Telephone Consumer Protection Act may prohibit some methods of communication between alarm companies and customers
The Telephone Consumer Protection Act may prohibit some methods of communication between alarm companies and customers
Oct. 16, 2018
(Photo courtesy bigstockphoto.com/Joeztar)
The alarm industry is nearing the end of a five-year long battle to have disputed language changed in NFPA 72.
TMA, other industry officials make final appeal to NFPA Standards Council
Aug. 22, 2018
(Photo courtesy bigstockphoto.com/sarahdoow)
With the door-to-door sales season set to shift into high gear, the Better Business Bureau (BBB), in conjunction with the Electronic Security Association (ESA), The Monitoring Association (TMA) and ADT, held a press conference in Baton Rouge, La., last week in the headquarters of the Louisiana State Fire Marshal to discuss how consumers have been impacted by deceptive sales tactics and what authorities and reputable dealers are doing to combat the problem.
Despite a declining number of complaints, industry vows to maintain pressure on fraudsters
May 22, 2018
Photo: Ron Sachs/CNP/Zuma Press/TNS
Federal Communications Commission Chairman Ajit Pai.
Forget streaming video, the biggest effect for this industry concerns direct competition with ISPs
Dec. 15, 2017

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Additional content from The Monitoring Association (formerly CSAA)

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The session will explore the three primary factors that drain energy in the workplace.
Oct. 31, 2024
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Also promoting ASAP will be CommSys, Inc. and Mission Critical Partners.
July 30, 2024
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TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers (ECCs).
July 10, 2024
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Developed primarily for monitoring center operators and delivered online, the dynamic course provides a comprehensive introduction to the AVS-01 Standard.
July 1, 2024
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The next-generation solution will allow for the real-time sharing of rich data, including camera video streams, live location, health information, photos, and interior blueprints...
June 27, 2024
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TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers (ECCs).
May 20, 2024
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Becht joins seated Committee Co-Chair Jessica Lambert, AvantGuard Monitoring Centers, in leading the Committee.
May 14, 2024
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In accordance with the American National Standards Institute (ANSI) directives, a 30-day public review period opened May 10, 2024, and will close June 9, 2024.
May 14, 2024
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MacDowell will delve into the pivotal traits of effective leadership within the alarm monitoring industry.
March 19, 2024
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In this important role, Rickert joins seated Committee Co-Chair Richard Flores, Puget Sound.
Feb. 22, 2024
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TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers (ECCs).
Jan. 24, 2024
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As TMA’s president, Butkovich is also focused on strengthening relationships with organizations within the security industry, as well as those in law enforcement and public safety...
Nov. 20, 2023
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Brown County’s ECC is the 3rd ECC in the state of Wisconsin to implement ASAP.
Nov. 17, 2023
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Students seeking such a degree in electrical engineering or an associate degree in electronics at any nationally accredited educational institution may apply. The deadline to ...
Sept. 27, 2023
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Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to ...
Aug. 2, 2023
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In her new role as TMA Program and Administrative Coordinator, Monroe will be responsible for TMA’s Five Diamond, IQ, and FirstNet designation programs.
Aug. 1, 2023
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The Scholarship is open to anyone studying an electronics curriculum, specifically electronic communications, or software development related to electronic communications, regardless...
July 31, 2023
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Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to ...
July 11, 2023
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Tommy Whisnant will join seated Committee Co-Chair James Marcella, Axis Communications, in leading TMA’s state and local advocacy efforts and often partnering with the Alarm Industry...
June 22, 2023
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Narowski and Raisch succeed longtime Technology Committee Chairs Steve Butkovich, CPI Security, and Sascha Kylau, OneTel Security, both of whom are moving into new leadership ...
May 10, 2023
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Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm companies to Emergency...
May 9, 2023
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Monitoring centers are increasingly monitoring shot detection, weapons detection, manual lockdown notification, as well as other innovative threat detecting technologies.
March 17, 2023
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The Monitoring Association welcomes Zeus Fire and Security CEO to its Board of Directors.
Feb. 9, 2023
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This standard will develop an efficient means for monitoring centers to provide responding authorities with information that assists with an efficient and safe response to active...
Feb. 2, 2023
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Initiated in 2020, the standard provides a method of creating an alarm scoring or classification metric for unauthorized human activity detected by alarm systems.
Jan. 31, 2023
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Launched in 2011 as a public-private partnership, The Monitoring Association's ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm...
Jan. 18, 2023
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Past presidents David Carter and Don Young receive awards
Dec. 6, 2022
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Security and monitoring professionals are invited to share their knowledge, experience, and expertise with industry colleagues.
Dec. 1, 2022
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Review and comments requested from security industry, law enforcement and emergency communications professionals by June 17
May 10, 2022
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ASAP-to-PSAP service streamlines communication and saves lives
Feb. 9, 2022
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ASAP-to-PSAP service streamlines communication and saves lives
Nov. 19, 2021
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Aminpour to discuss how Azure’s Cognitive Services are enabling users to deliver breakthrough experiences through the use of industry-leading Vision AI models
Nov. 15, 2021
(Photo courtesy The Monitoring Association)
TMA Executive Director Celia T. Besore has been selected to join with nine other association executives in The American Society Association Executives’ (ASAE) 2021 Class of Fellows.
Association's executive director honored for association leadership and professional contributions
Aug. 30, 2021
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Jennifer Scanlon is the president and CEO of UL.
Organization's president and CEO to discuss megatrends reshaping the alarm and monitoring industry
Aug. 24, 2021
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In-person meeting is set for Oct. 9-13, 2021 on the island of Maui, Hawaii
May 19, 2021
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Vivint Home Security, Universal Atlantic Systems and ADT SoSecure App among top honorees
April 23, 2021
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Three-day, virtual meeting to address latest issues and trends in leadership, operations, and technology for security and monitoring center professionals
March 26, 2021
Industry Cyber Statement
ASIS, ESA, TMA, PSA, and SIA share comprehensive list of cybersecurity resources to help strengthen industry practices
March 17, 2021
(Photo courtesy PR Newswire)
Susan Swenson will deliver the closing keynote address at TMA's upcoming 2020 Annual Meeting.
Former FirstNet chairman to discuss leadership in crisis during virtual address
Oct. 27, 2020
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New TMA wage and compensation survey to assist security industry businesses with competitive compensation practices
Aug. 5, 2020
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Standard defines methods by which false dispatches can be greatly reduced
Aug. 4, 2020
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Six new modules deliver advanced operator skills in areas of leadership, conflict resolution, advanced call handling, industry standards, telecommunications and enhanced technology...
May 21, 2020
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The electronic security, fire, monitoring and life safety services are explicitly included as essential workforce in the DHS CISA Guidelines
March 31, 2020
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Installation Quality Certification Program is for installations, maintenance and service of electronic security systems
Feb. 24, 2020
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County becomes 63rd PSAP in the U.S. to adopt service since it was launched in 2011
Jan. 31, 2020
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The Monitoring Association’s (TMA) highest honor, the Stanley C. Lott Memorial Award for Exemplary Service, was presented to former TMA President and past Executive Director Jay Hauhn at the 2019 Annual Meeting in Napa, Calif. on October 16.
Association’s former president and past executive director to be recognized for his dedication and service to the industry
Nov. 6, 2019
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Award acknowledges an individual’s contribution to the monitoring industry
Nov. 6, 2019
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Standard defines methods by which false notifications can be greatly reduced
Oct. 31, 2019
Don Young, CIO and EVP of Operations of ADT, is the new President of TMA and officially began his two-year term on Thurs., Oct. 17, 2019, at the conclusion of TMA’s 2019 Annual Meeting,
Don Young, CIO and EVP of Operations of ADT, becomes TMA’s 35th President
Oct. 17, 2019
Former Bridgestone Americas, Inc. CEO, President and Chairman Gary A. Garfield and Inc. Magazine Editor-in-Chief Eric Schurenberg are scheduled to deliver keynote addresses at TMA's 2019 Annual Meeting.
Former Bridgestone Americas, Inc. CEO, President and Chairman Gary A. Garfield and Inc. Magazine Editor-in-Chief Eric Schurenberg to speak to change management
Aug. 2, 2019
The Monitoring Association (TMA) is pleased to announce the onboarding of its 53rd PSAP in the United States – Charlotte County, Fla.
ASAP-to-PSAP service streamlines communication and saves lives
July 24, 2019
The Monitoring Association has joined with APCO International in calling upon security industry professionals to support the bipartisan, bicameral 9-1-1 SAVES Act, a simple zero-cost bill that would fix the federal classification by appropriately grouping Public Safety Telecommunicators with other 'Protective' occupations.
Security industry professionals urged to write their senators and representatives
June 27, 2019
The Monitoring Association (TMA) recently added three new PSAPs (Public Safety Answering Points) to its ASAP-to-PSAP service, bringing the total number of participating jurisdictions up to 52.
ASAP-to-PSAP service streamlines communication and saves lives
June 7, 2019
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Municipalities may no longer require permits for installation or levy fines relative to false alarms.
May 15, 2019
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The Monitoring Association (TMA) and AT&T to collaborate on eligibility verification
April 30, 2019
The Monitoring Association (TMA) has announced the introduction of its Five Diamond Dealer Program. An extension of its prestigious Five Diamond Designation, which is the standard of excellence for the monitoring industry, the new program provides the means for TMA Five Diamond-designated alarm companies to share the benefits of its designation with key dealers.
Prestigious designation for security monitoring centers offers new opportunities for qualified dealers
March 21, 2019
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Walker has previously served as president of PPVAR
Feb. 26, 2019
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Jim Grubb, Chief Technology Evangelist for Cisco will present his keynote entitled The Future of Networking in the Modern Data Center.
Jan. 31, 2019
CSAA is now know as The Monitoring Association.
Winners to be revealed at ESX show in June
May 24, 2018
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Online-based training intended as an introduction to the industry
Nov. 15, 2017
Ivan Spector, president of Montreal-based Sentinel Alarm, took over as president of TMA on Oct. 11.
His thoughts on the name change, evolving monitoring options and more
Oct. 16, 2017
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Jack Uldrich will share insights on “future-proofing” at October event
May 22, 2017
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Automated Secure Alarm Protocol (ASAP) to Public Safety Answering Point (PSAP) program will reduce errors and allow emergency first responders to respond more quickly to alarms...
May 22, 2017
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Designation granted annually to monitoring centers that satisfy all of the requirements of the 'five points of excellence'
April 27, 2017
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Alarm confirmation, verification and notification procedures standardized
Aug. 18, 2016
Tasha Eurich, PhD, will keynote the 2016 CSAA Annual Meeting.
Dr. Tasha Eurich Will Share Strategies for “Bankable Leadership”
May 23, 2016
2016 is second year of multi-year reimagining of CSAA’s signature event
April 27, 2016
Amherst, NY March, 2016 – The Central Station Alarm Association (CSAA) International is pleased to announce that Amherst Alarm, Inc. – Amherst, NY has renewed the prestigious ...
March 29, 2016
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Boca Raton is First PSAP in Florida to implement CSAA's “Automated Secure Alarm Protocol”
Jan. 28, 2016
Project goal is to study the impact of monitored alarm systems on insurance risk
Dec. 8, 2015
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From DACT and public telephone lines to the IP transition, now is an important time for alarm monitoring providers.
From DACT and public telephone lines to the IP transition, now is an important time for alarm monitoring providers
Oct. 14, 2015
Company is the latest to join 'Automated Secure Alarm Protocol'-connected central stations
Aug. 20, 2014
ESA, CSAA contract with Tradeshow Logic
May 23, 2014
Photo: Deborah O'Mara
Roy Spence, who has helped brand major companies like Southwest Airlines, gave ESX luncheon attendees insights into what purpose means in business.
Sessions satisfy industry's appetite for new services, added value
June 25, 2013
Together, as a united industry, we can be successful
Oct. 19, 2012
Photo courtesy Deborah L. O'Mara
Dan Budinoff accepts the Morris F. Weinstock Person of the Year Award from Mike Miller, president of Moon Security Services Inc., Pasco, Wash., and last year's recipient at ESX 2012 at an awards ceremony. Also present are Budinoff's family members and past awards recipients.
ESX 2012 in Nashville celebrates honors, exhibits and education.
July 19, 2012
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You have to step outside your comfort zone to learn new technology. Perhaps comfort zones no longer exist?
July 19, 2012
Security Dealer contributor recognized for exceptional contributions to CSAA and alarm industry
Nov. 22, 2005